You have 30 days from the date of purchase to initiate a return for a refund or exchange. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. 

 

To be eligible for a return the item must be unused and its original condition, including the original packaging. Gift cards are non-refundable and hold no cash value.

 

To complete your return we require a receipt or proof of purchase. 

 

Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email. If approved, your refund will be processed and credited to your original method of payment within 5 business days. 

 

Primp & Proper

73 E Cordova St

Vancouver BC

Canada

 

You are responsible for shipping costs when returning items. Shipping costs are non-refundable. If you are shipping an item over $100 in value consider using a trackable shipping service or purchasing shipping insurance. 

 

If you haven’t received a refund after the specified time frame, please contact your credit card company and bank before reaching out to us at [email protected].

 

Sale items on clearance are final sale and cannot be returned or exchanged.

 

We only replace items if they are defective or damaged. We cannot refund or exchange items because you don’t like them or no longer want them. For exchanges please contact us at [email protected] and return the item to the address above. 

 

Thank you for choosing to shop with Primp & Proper. If you have any further questions or concerns about our return policy, please don’t hesitate to contact us.